Frequently Asked Questions
If you have any questions that aren't answered below,
the send us an email via our contact page
Do you ship internationally?
Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us & we also offer free worldwide shipping.
Is your website secure with my personal information?
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. Then your credit card information will be purged.
Does LuminesArt provide a quality guarantee for all the products being sold?
Of Course! If you do not like the product contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed!
Do you offer a refund if I don't like the product?
Absolutely! We offer a full refund on your order if you don’t like the product. Simply visit our refund policy for complete details.
What do I receive in my order?
You will receive 1 of our Nestling Bear Swaddles ready for your precious baby to enjoy and love!
How long does shipping take?
We strive to get products to the customers asap. We currently are expecting orders to arrive within 12-15 days of purchase. We have a very high success rate, this is not guaranteed and there are factors that fall outside of our control when it comes to international shipping.
How do I track my order?
Within 24-72 hours once you order has been dispatched, you will receive a shipping confirmation email. This email will also include your tracking number and a link to be able to track you shipment.